Terms & Conditions

Terms and Conditions

Please read these Terms and Conditions ("Terms") carefully before using our e-commerce store ("Store") operated by Alarna Makeup Solutions ("we," "us," or "our"). These Terms outline the rights and obligations between you ("you" or "user") and us, and they govern your use of the Store and the purchase of any products or services offered through the Store. By accessing or using the Store, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Store.

  1. Compliance with Australian Consumer Law 1.1 Our Store operates in compliance with the Australian Consumer Law ("ACL") as enforced by the Australian Competition and Consumer Commission ("ACCC"). 1.2 Your rights and remedies under the ACL are not affected by these Terms, including guarantees relating to the quality, fitness for purpose, and compliance with descriptions for the products and services we offer.

  2. Product Information and Availability 2.1 We strive to provide accurate and up-to-date information about our products and services, including their descriptions, prices, and availability. 2.2 However, we do not guarantee the accuracy, completeness, or reliability of any information displayed on our Store. 2.3 We reserve the right to modify, update, or discontinue any product or service at any time without prior notice. 2.4 Product images on the Store are for illustrative purposes only and may differ from the actual product.

  3. Orders and Payments 3.1 By placing an order through our Store, you are making an offer to purchase a product or service. 3.2 All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order at our discretion. 3.3 Prices listed on the Store are in Australian Dollars (AUD) unless otherwise stated, and they exclude applicable taxes and shipping fees, which will be added at checkout. 3.4 Payment must be made in full at the time of placing the order. 3.5 We accept payment through the available payment methods specified on our store and no payment details including credit card details are collected by Alarna Make up Solutions website.

  4. Delivery and Shipping 4.1 We will make reasonable efforts to ensure timely delivery of your order to the address provided by you during the checkout process. 4.2 Any delivery times provided are estimates and not guaranteed. 4.3 Risk of loss or damage to products passes to you upon delivery. 4.4 Additional charges, such as customs duties or import taxes, may apply for international shipments. It is your responsibility to pay any such fees.

  5. Returns, Refunds, and Exchanges 5.1 We adhere to the ACL regarding your rights for returns, refunds, and exchanges. 5.2 If you receive a defective or incorrect product, please contact us within 7 days to arrange a return, refund, or exchange. 5.3 We reserve the right to inspect the returned product before issuing a refund or exchange. 5.4 Refunds will be processed using the original payment method, and exchanges will be subject to product availability. 5.5 We do not accept returns or provide refunds for change-of-mind purchases.

  6. Intellectual Property 6.1 All intellectual property rights, including trademarks, logos, and copyrights, displayed on the Store are the property of Alarna Makeup Solutions. 6.2 You may not reproduce, modify, distribute, or use any intellectual property without our explicit consent.

  7. Limitation of Liability 7.1 To the extent permitted by law, we exclude all warranties, conditions, or representations, whether express or implied, regarding the products.